Help and Support

No matter which flavour of Xibo you have, you've got us to help you along the way. Use the tiles below to get the right support for you.

For Self-Hosted Users

Xibo has a thriving Open Source community and a dedicated team employed by the project’s sponsor. Choose from the below options to get the help you need.

User Manual

The first place to look for documentation, guides and advice, the Xibo Manual is a comprehensive, step by step, explanation of all the concepts in Xibo.

Installation and advanced topics are also covered, making the manual the first stop for most information.

USER MANUAL

Community support

Each question in our community is treated with care and will be answered by the team or the community as quickly as possible. We have categories for Support, Features and General Discussion.

There are extensive archives to look through with answers to thousands of existing questions.

FIND THE ANSWER

Visit our YouTube channel for training videos, how-tos and more.

For Commercial Users

Deploying digital signage in your environment can be daunting, no matter what size or scope the installation. If you need assistance our Help Desk is open 24/7 for new tickets and is monitored by our support team Monday to Friday, 8AM to 4:30PM in the UK timezone (GMT/BST).

For Cloud and Android users

Xibo in the Cloud and Xibo for Android come with our standard support service - contact us here for help with any problems you might have.

Enterprise Support

Open a ticket below if you are an Enterprise Support contract holder.
Contact Us if you are interested in commercial support but don’t currently hold a support contract.

Frequently Asked Questions

Digital signage is a form of electronic display that shows information, advertising and other messages. Digital signs (such as LCD, LED, plasma displays, or projected images) can be found in public and private environments, such as retail stores and corporate buildings.

Xibo is a software package covering the creation, scheduling and delivery of content to electronic displays running the Xibo software.

Yes! Xibo is free software and released under an Open Source licence - the AGPLv3.

Along our journey we realised that there is a lot more to Digital Signage than software - we wanted the opportunity to provide value added products and services which are totally optional, but also useful to someone deploying a Xibo solution. These are the commercial services listed on this website, such as Cloud hosting, Android players and Enterprise support.

The full FAQ for the software can be found here: https://community.xibo.org.uk/c/faq and for commercial topics here: https://community.xibo.org.uk/c/kb.

Xibo is a product from Spring Signage Ltd, a UK registered company. You can find our details, terms and policies linked in the footer of every page.